What we collect, and why.

What we collect

• The conversation — your messages to our chat assistant and its replies, including any name, email or phone number you choose to give.
• Which page you started from — so we know which example or page prompted the question.
• Basic abuse-prevention data — a one-way hash of your IP address (not the address itself), used only to rate-limit and block abuse.

Why we collect it

To understand your problem and reply to you. The conversation is stored so a person on our team can read it and follow up by email. The assistant asks questions and reflects your problem back, but a human handles the actual response. We do not sell or share your data, and we don't use it for advertising.

To generate replies, your messages are sent to our AI provider, Anthropic, which processes them on our behalf. Bot protection is provided by Cloudflare Turnstile.

If the assistant judges messages to be abusive, it may end the chat and temporarily block further chats from your network for 24 hours.

How long we keep it

Chat conversations are retained for up to 12 months so we can follow up, then deleted. Spam-prevention request data is kept only briefly.

Your choices

You can ask us to delete your conversation and contact details at any time — email hello@shastra.tech and we'll remove them. Providing information is entirely optional; you can also just email us directly instead of using the chat.

Contact

Questions about any of this? hello@shastra.tech.